Posts Tagged ‘Social Media Strategy’

Ready to truly reach customers? Get Eric engaged.

By Elizabeth Hansen, March 23, 2012 | Comments

Last year, Americans sent more than 107 trillion emails. Only the timely, relevant messages even got opened.

Flint Group clients reach more customers and prospects thanks to Digital Marketing Strategist Eric Piela, who is based in our Fargo office. He manages our Engage automated marketing and related interactive programs.

And it’s not just those results that sing.

Besides being a true father and husband, Eric’s passion is music: Making music. Listening to music. As he explains, “I’m not sure there is anything more powerful and provoking than music.”

Ask anyone within earshot of Eric’s office, and you’ll hear that music is a constant,” Eric says: “Music is a catalyst for inspiration some days and therapy for those days that just don’t seem to end. I believe music is about expressing emotions, beliefs and stories through instruments and lyrics. You can make parallels to composing a successful marketing campaign: instruments optional.”

A rare moment (Eric’s not singing, humming or laughing—and all his renditions contagious)

A rare moment (Eric’s not singing, humming or laughing—and all his renditions contagious)

Our resident rock star

His most infamous musical endeavor (so far) was participating in the Fargo Star local singing contest.

2008 Fargo Star Eric Piela performance

“I submitted a video of me singing a capella or ‘Aca-Piela (a nickname of mine in high school). The public voted on the posted contest videos, and the top-10 ranked entries performed live at an area restaurant/bar. I survived the cut.

“While most contestants sang slow country ballads, I took a different approach and performed a club favorite, ‘Yeah’ by Usher.  The pulsing bass, junior high dance moves and attempt at R&B vocals must have done the trick – the votes were tallied and I was crowned the 2008 Fargo Star,” Eric says.

Watch Eric’s Usher performance:

Making messages come alive

Eric’s workdays are filled with campaign strategy meetings as well as executing email campaigns for clients. As he explains, “While I’m filling others’ inboxes with relevant and timely messages, I also manage my own inbox, often putting out client fires as they come up. Saving lives, one email at a time.”

Trading protein shakes for Pinot Noir

Until a few months ago, Eric’s weeknight evenings included workouts at the YMCA followed by protein shakes and TV dinners while watching sitcoms with his wife, Jill. Then, they were blessed with a baby boy, Elliot. “Now, it’s bottle feedings, fishing for those first few smiles, tubby times and lullabies, followed by a sizable glass of red wine,” Eric says. “Pinot Noir or bust!”

Do, Re, Mi... Eric with wife Jill and their little Elliott. Think he doesn't get the best lullabies?!

Do, Re, Mi... Eric with wife Jill and their little Elliott. Think he doesn't get the best lullabies?!

“The greatest of games”

Weekends, Eric and Jill really focus on family time. “In addition, there’s obligatory house cleaning and errand running,” he says. “I’m a movie buff so we usually snare a rental at Redbox. In the summer, we head to Minnesota lake country and I try to squeeze in a round of golf. Golf is the greatest of games.”

Growing up Glee (or not)

“As for my music prowess, it’s a one-two punch of nature and nurture,” Eric says. “My older brother and I were born with the ability to carry a tune. Perhaps more importantly, music was a thread stitched in the fabric of my upbringing. I sang while my grandpa played the accordion. We had Willie Nelson Taco Nights: my dad made tacos while I wailed with Willie Nelson records. I was also involved in piano recitals, international music camps and high school swing choirs. Mine were not nearly as sexy as Glee portrays!”

Young Eric at the mic, with his dad and grandpa on accordion.

Young Eric at the mic, with his dad and grandpa on accordion.

Life is a musical

“I don’t have delusions of grandeur about my music prowess, but I still love to sing whenever I can,” Eric says. “Formally, I sing as part of worship team at Hope Lutheran church. Likewise, I’ve been the wedding singer for many friends, family members and strangers. Informally, life’s a musical. Much to my wife’s chagrin, the shower, office holiday parties and the frozen food section at Hornbacher’s grocery store are everyday stages for me. I guess I don’t have a filter, mostly I don’t even realize I’m singing. My friends call it a musical Tourette’s syndrome.”

Eric’s playlist

I listen to Sinatra when it’s time to cook,” Eric says. “I listen to CCR when it’s time to camp. I listen to Zach Brown Band when it’s time to chill. I listen to Jay-Z when there’s time to kill. I listen to Mozart when it’s time to think.  And listen to Black Eyed Peas when it’s time to drink!’

Follow and connect with Eric:

Twitter

LinkedIn

Get to know a Flintster: Q + A with Eric!

What’s your dream job? Ryan Seacrest’s job

Which job would you not want to have? A diaper genie

What was your first job? Bus boy at a local Chinese restaurant

What did it teach you? Sometimes in life you just have to clean up someone else’s mess. Oh, that and apparently getting paid cash from the till each night isn’t a common business practice.

What is one thing you’d be willing to practice for an hour a day? Break-dancing; When I was 8 years old, I learned to “moon walk” by watching a Michael Jackson’s “Billie Jean” VHS video over and over again.

What’s the best advice you ever got? “Dance like no one is watching. Sing like no one is listening. Love like you’ve never been hurt and live like it’s heaven on Earth.”  – Mark Twain

What sound do you love? A golf ball dropping in the hole

What scent do you love? A campfire; can’t help but reminisce of childhood camping trips

Libby Hall guest blogs for Jay Baer

By Angie Laxdal, July 11, 2011 | Comments

Over the past couple of years, we’ve had the privilege of working with social media consultant Jay Baer, author of one of the best social media blogs in the world: Convince & Convert. Every once in a while, Flint experts get the chance to write guest posts on his wildly popular blog.

Today, Flint social media strategist Libby Hall explains step-by-step how client SunButter succeeds in social media. The start to Libby’s post:

Here’s an example of strategic social media in action for our client, SunButter.

SunButter sunflower seed spread is like peanut butter, but totally peanut-free and made from sunflower seeds, so it’s perfect for people with peanut allergies. It’s also delicious, as fans on the Internet will attest.

These were the kind of conversations we found when we started listening to people talking about SunButter in 2010. The only way to explain how positive the results were is to say that people are crazy about this stuff. We’re extremely fortunate to work with a client that is so well-loved by such a passionate fan base. It was a logical next step to create a social media strategy that turned these fans into SunButter advocates.

To continue reading her guest post, go here.

Thanks, Jay, for the opportunity to share some of our clients’ success stories!

Tuned in to Twitter | Flint Group Writers on the value of tweeting

By Elizabeth Hansen, June 14, 2011 | Comments

The first reports of Osama bin Laden’s death? Twitter.

Some shared the news unknowingly, like an IT consultant:

sohaib small normal Twitters Newest Celebrity: Sohaib Athar aka @ReallyVirtual Who LiveBlogged The Osama Bin Laden Raid Thinking It Was A Helicopter Crash@sohath ReallyVirtual

 Helicopter hovering above Abottabad at 1AM (is a rare event).

 

Other tweeters were in the know, such as Donald Rumsfeld’s former Chief of Staff:

Keith Urbahn @keithurbahn

So I’m told by a reputable person they have killed Osama Bin Laden. Hot damn.

 

Intentional or not, these tweets show the power of this social media platform.

twitter

Amidst the bin Laden events, the Flint Group Writers were spending a month focused on Twitter, specifically looking to intricately understand the medium and harness its power for our clients and their goals. We found ways to share and enhance our personal and professional interests, from Macs to fringe music to games-in-progress sports action. We see Twitter as a good place to interact with other marketing communications professionals, including media outlets. We understand how Twitter can allow organizations to provide more attentive customer service. Several writers now turn to Twitter first for news, from local happenings in rural areas to major international developments that may affect our clients. Many writers now follow and interact with professionals who will boost Flint’s service to clients. A few are just looking to vent about their favorite sports teams. And all of us are on the prowl for opportunities in and around Twitter that will benefit our clients.

Do you tweet? Personally and/or professionally? What are your Twitter experiences? We always like to from you.

Don’t just dabble in social media, get to KNOW it

By andrea.lindell, October 18, 2010 | Comments
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Bill introducing Josh and Libby at the 2010 HatlingFlint KNOW event.

As big of a deal as it has become, social media remains a mystery to so many of us. We pretend to know what we’re doing when we post a status update, a link to a favorite blog, and press “like” once in a while on Facebook. But, navigating Facebook is just the tip of a giant iceberg.

Do you know how many characters are in a Tweet? How many friends does the average Facebook user have? What percentage of companies use LinkedIn as a recruitment tool? Every minute, how many hours of video are uploaded to YouTube?

Some of the answers are shocking, others are just no brainers. Attendees of our KNOW event on Thursday, Oct. 7 at Territory Golf Club got these questions answered and so much more. Our topic again this year focused on social media: blogging strategy and the importance of Facebook. Our presenters Libby Hall, New Media Strategist, and Josh Lysne, Digital Strategist, both with the Flint Group did an awesome job.

Two hours flew by with some pretty frantic note-takers burning a hole through their notebooks. We failed to remind them that a copy of the slides would be available. Ooops! We remembered and reminded everyone that the slides will be available for download.

Many of our attendees expressed interest in a “How to create a LinkedIn strategy” seminar. We’ll be posting information on this event as we make plans. Don’t forget to check back.

By the way, there’s 140 characters in a Tweet. The average Facebook user has 130 friends. 80% of companies use LinkedIn as a recruitment tool. And, 24 hours of video are uploaded to YouTube every minute.

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Josh speaking to those eagerly awaiting golden nuggets of information.

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Libby explains how Facebook and contests can lure someone in...we got you with our contest, didn't we?!

Eight tips to gain blogger love

By Angie Laxdal, October 12, 2010 | Comments

Today, humans are more powerful than ever. They can publish anything at any time online. From a brand management standpoint, it’s a beautifully scary thing.

Word of mouth remains the most powerful and trusted form of advertising. Simply put, friends trust friends. This is true of real-life friends, Facebook friends and blogger friends.  As more people continue to share their thoughts and opinions online, you can’t ignore word of mouse.

So how do you begin to navigate the vast blogosphere?

Bloggers are the new media.

Media relations and blogger relations follow the same guidelines: treat humans like humans. It’s called earned media for a reason. It’s not demanded, forced or manipulated media. Bloggers, twitterers, editors and news directors essentially do the same thing: they tell stories.

And in order for them to tell yours, it’s important to play by their rules. Human relations rules. Follow these simple guidelines, and you’ll be earning ink, air, tweets and posts in no time.

  1. Give first. Ask second. Ever had a friend who contacts you only when he or she needs something? You probably dread seeing that person’s name light up on your cell phone, yes? The media will feel the same way if all you ever do is beg for help and provide nothing in return. Establish solid relationships before you need them. Furthermore, offer help in return. Make their jobs easier by providing all the accurate, honest details needed to publish an excellent story.
  2. Focus on content. Be interesting. Whatever you’re promoting, make sure it’s relevant and newsworthy. Think like a journalist and identify the good stories from the bad. Just because publishing online is free, it’s not necessarily easy.
  3. Be respectful. Respect bloggers’ influence. Before “pitching” your idea, take time to actually read their blogs to determine if they’re the right person to contact. (The same concept applies for traditional media relations: never pitch a publication that you haven’t taken the time to read and understand.) Read the blog’s About, Contact and Advertising pages to check if the blogger specifically asks not to be pitched ideas. If so, respect their wishes.
  4. Know their audience. There would be no blogs or magazines without interested readers showing support through subscriptions, views and comments. Keeping readers interested and engaged is key for any storyteller, including bloggers. Make sure their readers care about your idea.
  5. Don’t ignore the little guys. Popularity isn’t always everything. Yeah, the blogosphere is huge and growing, and it’s important to prioritize who matters the most. But a blog with 500 readers could be more important to your brand than a blog with 50,000 readers. Remember, it’s not about reaching the most people; it’s about reaching the right people.
  6. Be honest. Be a real human. Always disclose who you are and who you’re working for. It’s important to be upfront and honest at all times, not only to follow online FTC guidelines, but to build strong, truth-based relationships with bloggers.
  7. Get involved. Read. Comment. Blog. And do it all regularly. Don’t just sit on the sidelines until you need something. Use the freedom of the web as an opportunity to grow and learn. Conversations are happening: face it and embrace it.
  8. Say thank you. Never, ever pay a blogger for giving a good review. Not only would that be dishonest, but it would destroy your credibility. Say thank you in other ways. Leave a thoughtful comment. Reciprocate the favor via your own social media outlets. Help them reach more people. That’s more valuable to bloggers, anyway.

Pretty basic rules, right? However, building mutually beneficial blogger relationships takes plenty of time and effort. Doing your homework isn’t necessarily easy. It’s hard work. But that’s why it’s called earned media.

And the results pay off.

Few other media outlets are as wonderfully segmented and specialized than blogs. A public relations pro’s dream is to reach the right people, at the right time, in the right tone and in the right place.

Blog posts, tweets and updates can make that dream come true.

Do you have any great blogger relations tips to add to the list? Please, do tell!

When A Social Media Campaign Goes Bad

By Colin N. Clarke, September 2, 2010 | Comments

An interesting case study has recently emerged in New Zealand that underscores the power of social media… and how it must be wielded CAREFULLY.nbr-promo-image

National Business Review (NBR) chose to leverage social media to promote its 40th Birthday via a competition of sorts. Entrants were asked to submit a brief story on how they would celebrate winning their own weight in Veuve Clicquot Champagne. The entry implied a popular vote process, and entrants jumped on board via their social networks to solicit support for their entry. A brilliant move by NBR and by Veuve Clicquot – to motivate its audience to leverage their social networks to promote the 40th Birthday. Cheers from here for the idea!

But the story does not end so well for National Business Review (or Veuve Clicquot). After one particular entrant appeared to run away with the popular vote, NBR indicated it would take the top ten voted entries and have a judging panel choose a winner. Fair enough except… NBR did not make this clear to the entrants in advance.

What is one of the most important elements of a social media strategy? TRANSPARENCY. And this is where NBR failed.

The fallout is beginning to reach a fevered pitch in New Zealand as bloggers and mainstream media are now berating NBR for its lack of transparency. True to the nature of social media, the court of public opinion is speaking out and it’s not pretty. A few comments from blogging community:

My message to the National Business Review is that you have lost something infinitely more valuable than my subscription. You have lost both my respect and my trust. That is hard to do, and even harder to undo.”

“I cannot put up with a tawdry run competition which had the entire blogging and related Facebook communities, engaging and participating. The amping up of the competition to boost their online stats for advertisers. Then the invoking of the most pitiful of terms and conditions…”

“Quite sim­ply NBR and Veuve Clic­quot can no longer be trusted as either a source for news or as a decent lux­ury brand when they bla­tantly make up rules as they go along…”

“Who can trust the National Business Review? …it seemed that while the NBR were happy enough to lead people on with it, they were only doing so to milk as much attention and traffic to their website as possible.”

The postings continue and now a dedicated Facebook page has been created as a result of the situation, with further comments propogating throughout.

Do you suppose this was the result that NBR anticipated when it launched the campaign? NO. Could this have been avoided? YES.

NBR failed the transparency test when it built the campaign. If there is one thing we learned from the TGI Friday’s “Woody” campaign of 2009, it’s that you must set clear expectations and be able to deliver upon those expectations. It took TGI Friday’s 10 days to fix their redemption mistake, but they made good on EVERY promise… even though it cost them a few extra $$ along the way.

NBR and Veuve Clicquot opened the social media door when they created the campaign. The best move they can make now is to create extra space on the podium, include the popular vote winner and celebrate. Maybe next time they will plan their social media strategy more thoroughly, and make sure that the rule of TRANSPARENCY is heeded.

What failed social media campaigns have you experienced? How did they fail you?

EDIT - Five days after the social media eruption occurred, NBR posted this apology and awarded the popular vote winner a grand prize as well. A graceful apology with a bit of humor, it is interesting that NBR states it did not intend to “compromise transparency.” No doubt a lesson learned by NBR in how to properly engage in the social media environment. 

 

Dr. Colin N. Clarke is a senior strategist for The Flint Group who studies how and why people choose to consume information. Follow him on Twitter @colinnclarke or on Facebook at Facebook.com/cnclarke.

Get Your Social Media Operations Act Together

By Josh Lysne, July 28, 2010 | Comments

When it comes to creating a social media strategy, there is one, often overlooked piece of the puzzle that falls through the cracks. The who is doing what piece of the puzzle.

I work with clients to create communication plans and digital strategies that usually include some form of social media. I often get an objection when the social elements of the program are introduced. Something along the line of “we tried a blog but it wasn’t a success” or “we have a Facebook page, but it isn’t doing anything for our business.”

Who’s Doing What?

Digging deeper into the failure, many times it is because the business did not understand who is doing what. The blog was a failure because posts were not written on a regular basis. The Facebook page was a failure because they were not engaging their audience, they were just collecting names. As my colleague Jay Baer preaches, social media is not about collecting names, it is about activating your fans. That can only happen if you know who is doing what.

It can get complex depending on the size of your social media program, but here are some tips to help make sure you’re managing social operations appropriately:

  • If you are blogging, create an editorial calendar. You don’t need to know the what, just the who and when.
  • Again with the blogging, make sure your blogger or bloggers want to do it, if they are forced into it, you won’t get your posts on time.
  • If you have a Twitter account, set up a CoTweet account to help manage interactions, and define who is responsible for interaction.
  • If someone asks a question in a social space, make sure you have an expert on hand that can answer the question if it gets too technical for the day-to-day social listener.
  • If you are being badgered by someone that continues to post off-topic or negative comments in your space, what is the plan to engage them, and who is going to do it?
  • If you have a Facebook page, know who is responsible for engagement. Who is responsible for adding content? Photos? Videos? It might be different people for each task.
  • Who is monitoring social spaces where you don’t currently have outpost? There are tons of free and paid tools out there that help you to monitor the conversations taking place.

Take a look at the Social Media Responsibilities Worksheet we use at the Flint Group. Hopefully it will help you figure out who is doing what.

Social Media Responsibilities Worksheet

Social Media Policy? Do you have a tradeshow policy or a phone conversation policy?

By Andy Reierson, June 30, 2010 | Comments

Social media usage by businesses in Fargo, Duluth, St. Cloud, Grand Forks and Anchorage is increasing everyday and rightfully so. It’s a great way to connect and engage customers and prospects. And having a solid strategy to do so will allow you to move the needle and help you reach your goals and objectives for your social media program and your business.

With this increase in usage, however, HR directors are scrambling to govern social media activities by employees. This has led to companies large and small creating social media policies for their employees.

Mike Volpe from Hubspot takes a different look at social media policy development in his post Why Social Media Policy is Stupid. In his post Mike states “… the best “policy” is to hire smart people, give them the right coaching and training, set the correct culture around customer interaction, and then punish those who misbehave.” Although we have a social media policy for employees at Flint Group and have helped many clients develop social media strategies and social media policies, I kind of agree with him.

So what do you think, do businesses need a social media policy?

Is this thing working? Two schools of thought on measuring effectiveness of social media

By Jessica Stauber, May 21, 2010 | Comments

Have you dipped your toes into the vast world of social media? Maybe you’re slowly stepping into Facebook or beginning to chirp a few Tweets. Or you could be “all in,” using several social media tools to interact with your key audiences.

Whatever the case, how do you know if the time and effort you’re putting into social media is working? According to leading social media expert Jay Baer, there are two schools of thought: the pet naming program and the baby naming program. It’s a round-about analogy, but worth the read.

In a nutshell, as with any marketing effort, start with a strategic plan. Among other things, the plan must include the specific objectives you want to achieve, as well as how you’re going to measure whether you’ve achieved them.

Make your goals realistic and know they won’t happen overnight. But by methodically working a well-thought-out plan, you will reach your goals.

If you want help developing a social media strategic plan, we’d love to be your partner. Or if you have any questions, shoot me a note.

The Power of Place in Social Media

By Josh Lysne, April 27, 2010 | Comments

This is the story of a blog post that I wrote a while back, and 2 big takeaways for us all.

It is easy to put the blinders on and tell yourself that your content is reaching your audience because your blog had some views, the link in your tweet was clicked or your group has lots of followers. Purely looking at the numbers at a high level won’t really tell you what is going on. You need to dig deeper into what the numbers mean, and who is making up those numbers.

I wrote a blog post called “Automation vs. Humanization” that was posted on our Flint-Group website. A few months later, I created an account on Social Media Today, and decided to submit that post to them. It was picked up and turned into one of the top posts of the day.

After watching the views rise quickly, I decided to compare the results. Here is what I found:

Views on the Flint-Group blog: About 200
Views on the Social Media Today blog: Over 3,200

Tweets from the Flint-Group blog: 2
Tweets from the Social Media Today blog: 82

Are you talking to yourself?

Purely looking at the high level numbers will also be deceiving in regards to “who” is reading your content. I work at an agency, and it is pretty typical for several co-workers to read my post after it has published. That’s great, but if your goal is reach and thought leadership, which will ultimately lead to new clients down the road, those internal views are essentially like talking to yourself. Removing your internal traffic from your analytics will tell the real story.

It’s not just blog posts though. The size of your Twitter following is sometimes used to measure the reach of your message. Quite often I hear people say something like “I can reach over 4,000 people through Twitter” because that is how many followers they have. Yes, you are posting it out to 4,000 people who have the opportunity to see your message, but how many of them are actually logged on to Twitter at the time of your post? Even if they are logged in, how many of your followers can keep up with every tweet that comes through? It is easy to get caught up in a dialog (Twitalog maybe?) and think that thousands of people are listening in, but the reality is, they just aren’t.

NOTE: If you are smart enough to make a tool that can tell how many of your followers actually were logged on to Twitter at the time of a tweet, or logged in after the fact and scrolled back to the tweet so it appeared on the screen, that would be helpful. Extra credit if the tool can actually guarantee that the tweet was read. GO! (and good luck)