Posts Tagged ‘Social Media Strategy’

A rivalry hoops game where everyone was a shoe-in winner

By Kimberly* Wold Janke, December 28, 2012 | Comments

Some of the best sounds are tennis shoes on gym floors, especially during a college basketball game.

An even better sound? Barefoot Division I college basketball coaches on the court during a big game, all to help get shoes for kids who otherwise would have none.

Shoes = hope

For too many kids around the world, barefoot is a forced way of life. In fact, 300 million children walk every day in their bare feet. Just a pair of shoes helps then avoid diseases, allows them to attend school and gives them a leg up in life.

Samaritan’s Feet works to raise awareness of the lack of shoes, and to secure funds to provide shoes to kids around the world.

Soles (and soul) for kids? We’re all in.

Our Fargo office proudly helped spread the word to kick off efforts to raise $100,000 and give kids hope through shoes.

Like most great ideas, this one started with one inspiring person.

It was 1980, and in Nigeria, Africa, 9-year-old Emmanuel “Manny” Ohonme, got his first pair of shoes from a U.S. missionary, who also told the little boy to “dream big.” Manny did. He already loved playing basketball, and with the help of a coach, he received a scholarship to Lake Region State College in Devils Lake, N.D. Manny also went on to Concordia College in Moorhead, and earned his master’s from North Dakota State University. He met his wife in Devils Lake, and the two have built their careers and raised their family of four kids in Charlotte, N.C.

Manny Ohonme | photo credit: Dave Kolpack, AP

Manny Ohonme | photo credit: Dave Kolpack, AP

Manny returned to Nigeria for his father’s funeral, and amongst other things, noticed many kids without shoes—and without big dreams. He started Samaritan’s Feet in 2003, and the organization got a real kick start in 2008 when legendary college basketball coach Ron Hunter coached a game barefoot and helped raise enough funds for 100,000 pairs of shoes.

Since then, more than 3,000 coaches at all levels have coached sans shoes. This year alone, Manny’s organization has distributed shoes to more than 5 million kids in 65 countries.

N.D. coaches shed their shoes

Earlier this month, Manny came back to Fargo for the NDSU – UND basketball game, dubbed “Barefoot for Bare Feet” because both head coaches, NDSU’s Saul Phillips and UND’s Brian Jones, shed their shoes to build awareness for Manny’s Samaritan’s Feet organization.

The goals:

- Raise awareness of Samaritan’s Feet

- Raise funds for 10,000 pairs of shoes (read: help for 10,000 kids!)

- Fill seats for the game

- Continue building community pride – “We can do big things in North Dakota”

The Flint Group provided messaging strategy, social media strategy and creative elements, including posters, flyers, an online landing page and 30-second TV commercial.

Flyer promoting the Samaritan's Feet event and campaign.

Flyer promoting the Samaritan's Feet event and campaign.

We also took care of media relations, including news releases, coordinating interviews with an AP writer and a news conference. And we helped connect Manny and his organization to UND to ensure its participation. Donations were accepted via a website, text messaging and during the actual game.

How’d we do, Manny?

“We set out to help raise awareness for the cause across North Dakota, and we really exceeded that. The news about this event went global. The articles were powerful, and the donations will now help kids around the globe,” Manny told us.

Our media relations with the Associated Press helped generate articles and stories on myriad local, regional and national news and sports sources, including NBC Sports, Fox News, Sports Illustrated, the Washington Post, San Francisco Chronicle and dozens of others.

While the awareness goal was exceeded, the monetary goal hasn’t been hit yet, and plans are underway for a summer golf tournament to continue the momentum.

The true winners

NDSU won the game, but the real winners are kids who now have a pair of shoes—and a whole new lace on life, courtesy of one inspiring young man who came to North Dakota from a world away. We are proud to be part of the great sound of giving—and kids who will now echo success thanks to a simple pair of shoes.

Social Fresh West 2012 Recap: Convergence, content, and more

By Libby Hall, October 9, 2012 | Comments

I recently attended Social Fresh West 2012, where more than 200 top social media professionals gathered to discuss the future of social media for marketing and communications. The speakers didn’t disappoint. Here are a few of my favorite trends presented and discussed:

CRM and social media convergence

Great tools are emerging to help companies get a single view of their customers and leads. Instead of thinking about Facebook fans, Twitter followers, email subscribers or e-book downloaders, you can start thinking about prospects, warm leads, hot leads and customers – and how to get the right message to the right group at the right time.forrester

Forrester quote (from this blog post) via Eric Boggs of Argyle Social

We’ve been using our direct mail and automated email solutions for clients for a long time, but adding social media into the mix is one more layer of understanding customers. It’s also fantastic for measuring results and showing how one blog post can lead people to sign up for email, which can lead to a phone call and, eventually, a new customer. This value is the type of measurement we love to show.

Facebook ads have evolved

Did you know that you can now target Facebook ads to users based on their email address or phone number? It’s true. And just as powerful than that laser-focused targeting is the power of the friend voice. Justin Kistner of Spruce Media and Matt Singley of Singley + Mackie gave fantastic insight into tapping into people’s interests on Facebook and using people’s interactions with your brand to reach their friends.

Tools are great, but strategy is greater

I loved the presentation from Mike Volpe of Hubspot (even though I hate that his Twitter bio shows he’s a Pats & Red Sox fan … c’mon.) He showed great examples of automated or prescheduled content that was smart, relevant and valuable to the audience – decidedly NOT evil.

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This Facebook update for our client SunButter used automation in two ways: automated searching to discover the content shared (a blog post that mentioned SunButter) and scheduling to post it later. But that doesn’t make it evil; people really valued this content.

He also showed examples of poorly thought-out, useless or even offensive material written in real time by a human.kennethcole

From Mike Volpe’s presentation. This wasn’t automated, but it was in very poor taste.

The point: “Evil” content is unsolicited, insensitive, unwanted, annoying, distracting and/or not valuable. It’s marketing that people hate. Good content is marketing that people love. Automation doesn’t have a lot of bearing on those factors.

You know I wasn’t going to write an entire post on social media without mentioning strategy, right? Flint Group clients use automation to find relevant conversations they should join in social media, to preschedule content for when they’re out of the office, and to route incoming content to the right person. What makes this automation good is the fact that there’s a strategy behind it and real effort into making the content purposeful and loveable.

#FreshStorm

My favorite part of Social Fresh West ended up being the group brainstorm exercise, #FreshStorm. Toward the end of the first day, all attendees were divided into groups and asked to create a social media strategy for Compassion International. Then, they had to submit a two-minute video of their idea. (Read full brief here.)

At first I dreaded the exercise. I’m definitely an introvert, so I was pretty anxious at the thought of joining a group with seven strangers, making sure everyone’s ideas were heard, and agreeing on a strategy in 30 minutes. But fortunately, I had fantastic team members who jumped in with excitement (just like at Flint!), and we ended up winning an Honorable Mention at the awards ceremony. You can see our video here:

Social Fresh West words to tweet by

My favorite quotes from the presenters:

  • “Asking the ROI of social media is like asking the ROI of pants.” Adrian Parker, Intuit
  • “Now we are in a content craze. I think the next big thing will be a people craze.” Frank Eliason, Citi
  • “Viral is not a camera setting.” Clay Hebert, Spindows
  • “If you love your customers and employees, they will love you back, and tell others.” Michael Brito, Edelman Digital

(You can see all the Social Fresh West decks on Slideshare – I LOVE when presenters share their slides.)

See our social media clients in action

Read all our social media case studies to learn about our clients’ success. Or, tweet me @libbyjuju with your questions.

If you attended Social Fresh West 2012, please tell me your favorite thing about the conference!

Libby Hall is a digital strategist with Flint Group. Read other posts tagged “social media” to see the campaigns she’s worked on, and read about her love for travel here.

Ready to truly reach customers? Get Eric engaged.

By Elizabeth Hansen, March 23, 2012 | Comments

Last year, Americans sent more than 107 trillion emails. Only the timely, relevant messages even got opened.

Flint Group clients reach more customers and prospects thanks to Digital Marketing Strategist Eric Piela, who is based in our Fargo office. He manages our Engage automated marketing and related interactive programs.

And it’s not just those results that sing.

Besides being a true father and husband, Eric’s passion is music: Making music. Listening to music. As he explains, “I’m not sure there is anything more powerful and provoking than music.”

Ask anyone within earshot of Eric’s office, and you’ll hear that music is a constant,” Eric says: “Music is a catalyst for inspiration some days and therapy for those days that just don’t seem to end. I believe music is about expressing emotions, beliefs and stories through instruments and lyrics. You can make parallels to composing a successful marketing campaign: instruments optional.”

A rare moment (Eric’s not singing, humming or laughing—and all his renditions contagious)

A rare moment (Eric’s not singing, humming or laughing—and all his renditions contagious)

Our resident rock star

His most infamous musical endeavor (so far) was participating in the Fargo Star local singing contest.

2008 Fargo Star Eric Piela performance

“I submitted a video of me singing a capella or ‘Aca-Piela (a nickname of mine in high school). The public voted on the posted contest videos, and the top-10 ranked entries performed live at an area restaurant/bar. I survived the cut.

“While most contestants sang slow country ballads, I took a different approach and performed a club favorite, ‘Yeah’ by Usher.  The pulsing bass, junior high dance moves and attempt at R&B vocals must have done the trick – the votes were tallied and I was crowned the 2008 Fargo Star,” Eric says.

Watch Eric’s Usher performance:

Making messages come alive

Eric’s workdays are filled with campaign strategy meetings as well as executing email campaigns for clients. As he explains, “While I’m filling others’ inboxes with relevant and timely messages, I also manage my own inbox, often putting out client fires as they come up. Saving lives, one email at a time.”

Trading protein shakes for Pinot Noir

Until a few months ago, Eric’s weeknight evenings included workouts at the YMCA followed by protein shakes and TV dinners while watching sitcoms with his wife, Jill. Then, they were blessed with a baby boy, Elliot. “Now, it’s bottle feedings, fishing for those first few smiles, tubby times and lullabies, followed by a sizable glass of red wine,” Eric says. “Pinot Noir or bust!”

Do, Re, Mi... Eric with wife Jill and their little Elliott. Think he doesn't get the best lullabies?!

Do, Re, Mi... Eric with wife Jill and their little Elliott. Think he doesn't get the best lullabies?!

“The greatest of games”

Weekends, Eric and Jill really focus on family time. “In addition, there’s obligatory house cleaning and errand running,” he says. “I’m a movie buff so we usually snare a rental at Redbox. In the summer, we head to Minnesota lake country and I try to squeeze in a round of golf. Golf is the greatest of games.”

Growing up Glee (or not)

“As for my music prowess, it’s a one-two punch of nature and nurture,” Eric says. “My older brother and I were born with the ability to carry a tune. Perhaps more importantly, music was a thread stitched in the fabric of my upbringing. I sang while my grandpa played the accordion. We had Willie Nelson Taco Nights: my dad made tacos while I wailed with Willie Nelson records. I was also involved in piano recitals, international music camps and high school swing choirs. Mine were not nearly as sexy as Glee portrays!”

Young Eric at the mic, with his dad and grandpa on accordion.

Young Eric at the mic, with his dad and grandpa on accordion.

Life is a musical

“I don’t have delusions of grandeur about my music prowess, but I still love to sing whenever I can,” Eric says. “Formally, I sing as part of worship team at Hope Lutheran church. Likewise, I’ve been the wedding singer for many friends, family members and strangers. Informally, life’s a musical. Much to my wife’s chagrin, the shower, office holiday parties and the frozen food section at Hornbacher’s grocery store are everyday stages for me. I guess I don’t have a filter, mostly I don’t even realize I’m singing. My friends call it a musical Tourette’s syndrome.”

Eric’s playlist

I listen to Sinatra when it’s time to cook,” Eric says. “I listen to CCR when it’s time to camp. I listen to Zach Brown Band when it’s time to chill. I listen to Jay-Z when there’s time to kill. I listen to Mozart when it’s time to think.  And listen to Black Eyed Peas when it’s time to drink!’

Follow and connect with Eric:

Twitter

LinkedIn

Get to know a Flintster: Q + A with Eric!

What’s your dream job? Ryan Seacrest’s job

Which job would you not want to have? A diaper genie

What was your first job? Bus boy at a local Chinese restaurant

What did it teach you? Sometimes in life you just have to clean up someone else’s mess. Oh, that and apparently getting paid cash from the till each night isn’t a common business practice.

What is one thing you’d be willing to practice for an hour a day? Break-dancing; When I was 8 years old, I learned to “moon walk” by watching a Michael Jackson’s “Billie Jean” VHS video over and over again.

What’s the best advice you ever got? “Dance like no one is watching. Sing like no one is listening. Love like you’ve never been hurt and live like it’s heaven on Earth.”  – Mark Twain

What sound do you love? A golf ball dropping in the hole

What scent do you love? A campfire; can’t help but reminisce of childhood camping trips

Libby Hall guest blogs for Jay Baer

By Angie Laxdal, July 11, 2011 | Comments

Over the past couple of years, we’ve had the privilege of working with social media consultant Jay Baer, author of one of the best social media blogs in the world: Convince & Convert. Every once in a while, Flint experts get the chance to write guest posts on his wildly popular blog.

Today, Flint social media strategist Libby Hall explains step-by-step how client SunButter succeeds in social media. The start to Libby’s post:

Here’s an example of strategic social media in action for our client, SunButter.

SunButter sunflower seed spread is like peanut butter, but totally peanut-free and made from sunflower seeds, so it’s perfect for people with peanut allergies. It’s also delicious, as fans on the Internet will attest.

These were the kind of conversations we found when we started listening to people talking about SunButter in 2010. The only way to explain how positive the results were is to say that people are crazy about this stuff. We’re extremely fortunate to work with a client that is so well-loved by such a passionate fan base. It was a logical next step to create a social media strategy that turned these fans into SunButter advocates.

To continue reading her guest post, go here.

Thanks, Jay, for the opportunity to share some of our clients’ success stories!

Tuned in to Twitter | Flint Group Writers on the value of tweeting

By Elizabeth Hansen, June 14, 2011 | Comments

The first reports of Osama bin Laden’s death? Twitter.

Some shared the news unknowingly, like an IT consultant:

sohaib small normal Twitters Newest Celebrity: Sohaib Athar aka @ReallyVirtual Who LiveBlogged The Osama Bin Laden Raid Thinking It Was A Helicopter Crash@sohath ReallyVirtual

 Helicopter hovering above Abottabad at 1AM (is a rare event).

 

Other tweeters were in the know, such as Donald Rumsfeld’s former Chief of Staff:

Keith Urbahn @keithurbahn

So I’m told by a reputable person they have killed Osama Bin Laden. Hot damn.

 

Intentional or not, these tweets show the power of this social media platform.

twitter

Amidst the bin Laden events, the Flint Group Writers were spending a month focused on Twitter, specifically looking to intricately understand the medium and harness its power for our clients and their goals. We found ways to share and enhance our personal and professional interests, from Macs to fringe music to games-in-progress sports action. We see Twitter as a good place to interact with other marketing communications professionals, including media outlets. We understand how Twitter can allow organizations to provide more attentive customer service. Several writers now turn to Twitter first for news, from local happenings in rural areas to major international developments that may affect our clients. Many writers now follow and interact with professionals who will boost Flint’s service to clients. A few are just looking to vent about their favorite sports teams. And all of us are on the prowl for opportunities in and around Twitter that will benefit our clients.

Do you tweet? Personally and/or professionally? What are your Twitter experiences? We always like to from you.

Don’t just dabble in social media, get to KNOW it

By andrea.lindell, October 18, 2010 | Comments
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Bill introducing Josh and Libby at the 2010 HatlingFlint KNOW event.

As big of a deal as it has become, social media remains a mystery to so many of us. We pretend to know what we’re doing when we post a status update, a link to a favorite blog, and press “like” once in a while on Facebook. But, navigating Facebook is just the tip of a giant iceberg.

Do you know how many characters are in a Tweet? How many friends does the average Facebook user have? What percentage of companies use LinkedIn as a recruitment tool? Every minute, how many hours of video are uploaded to YouTube?

Some of the answers are shocking, others are just no brainers. Attendees of our KNOW event on Thursday, Oct. 7 at Territory Golf Club got these questions answered and so much more. Our topic again this year focused on social media: blogging strategy and the importance of Facebook. Our presenters Libby Hall, New Media Strategist, and Josh Lysne, Digital Strategist, both with the Flint Group did an awesome job.

Two hours flew by with some pretty frantic note-takers burning a hole through their notebooks. We failed to remind them that a copy of the slides would be available. Ooops! We remembered and reminded everyone that the slides will be available for download.

Many of our attendees expressed interest in a “How to create a LinkedIn strategy” seminar. We’ll be posting information on this event as we make plans. Don’t forget to check back.

By the way, there’s 140 characters in a Tweet. The average Facebook user has 130 friends. 80% of companies use LinkedIn as a recruitment tool. And, 24 hours of video are uploaded to YouTube every minute.

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Josh speaking to those eagerly awaiting golden nuggets of information.

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Libby explains how Facebook and contests can lure someone in...we got you with our contest, didn't we?!

Eight tips to gain blogger love

By Angie Laxdal, October 12, 2010 | Comments

Today, humans are more powerful than ever. They can publish anything at any time online. From a brand management standpoint, it’s a beautifully scary thing.

Word of mouth remains the most powerful and trusted form of advertising. Simply put, friends trust friends. This is true of real-life friends, Facebook friends and blogger friends.  As more people continue to share their thoughts and opinions online, you can’t ignore word of mouse.

So how do you begin to navigate the vast blogosphere?

Bloggers are the new media.

Media relations and blogger relations follow the same guidelines: treat humans like humans. It’s called earned media for a reason. It’s not demanded, forced or manipulated media. Bloggers, twitterers, editors and news directors essentially do the same thing: they tell stories.

And in order for them to tell yours, it’s important to play by their rules. Human relations rules. Follow these simple guidelines, and you’ll be earning ink, air, tweets and posts in no time.

  1. Give first. Ask second. Ever had a friend who contacts you only when he or she needs something? You probably dread seeing that person’s name light up on your cell phone, yes? The media will feel the same way if all you ever do is beg for help and provide nothing in return. Establish solid relationships before you need them. Furthermore, offer help in return. Make their jobs easier by providing all the accurate, honest details needed to publish an excellent story.
  2. Focus on content. Be interesting. Whatever you’re promoting, make sure it’s relevant and newsworthy. Think like a journalist and identify the good stories from the bad. Just because publishing online is free, it’s not necessarily easy.
  3. Be respectful. Respect bloggers’ influence. Before “pitching” your idea, take time to actually read their blogs to determine if they’re the right person to contact. (The same concept applies for traditional media relations: never pitch a publication that you haven’t taken the time to read and understand.) Read the blog’s About, Contact and Advertising pages to check if the blogger specifically asks not to be pitched ideas. If so, respect their wishes.
  4. Know their audience. There would be no blogs or magazines without interested readers showing support through subscriptions, views and comments. Keeping readers interested and engaged is key for any storyteller, including bloggers. Make sure their readers care about your idea.
  5. Don’t ignore the little guys. Popularity isn’t always everything. Yeah, the blogosphere is huge and growing, and it’s important to prioritize who matters the most. But a blog with 500 readers could be more important to your brand than a blog with 50,000 readers. Remember, it’s not about reaching the most people; it’s about reaching the right people.
  6. Be honest. Be a real human. Always disclose who you are and who you’re working for. It’s important to be upfront and honest at all times, not only to follow online FTC guidelines, but to build strong, truth-based relationships with bloggers.
  7. Get involved. Read. Comment. Blog. And do it all regularly. Don’t just sit on the sidelines until you need something. Use the freedom of the web as an opportunity to grow and learn. Conversations are happening: face it and embrace it.
  8. Say thank you. Never, ever pay a blogger for giving a good review. Not only would that be dishonest, but it would destroy your credibility. Say thank you in other ways. Leave a thoughtful comment. Reciprocate the favor via your own social media outlets. Help them reach more people. That’s more valuable to bloggers, anyway.

Pretty basic rules, right? However, building mutually beneficial blogger relationships takes plenty of time and effort. Doing your homework isn’t necessarily easy. It’s hard work. But that’s why it’s called earned media.

And the results pay off.

Few other media outlets are as wonderfully segmented and specialized than blogs. A public relations pro’s dream is to reach the right people, at the right time, in the right tone and in the right place.

Blog posts, tweets and updates can make that dream come true.

Do you have any great blogger relations tips to add to the list? Please, do tell!

When A Social Media Campaign Goes Bad

By Colin N. Clarke, September 2, 2010 | Comments

An interesting case study has recently emerged in New Zealand that underscores the power of social media… and how it must be wielded CAREFULLY.nbr-promo-image

National Business Review (NBR) chose to leverage social media to promote its 40th Birthday via a competition of sorts. Entrants were asked to submit a brief story on how they would celebrate winning their own weight in Veuve Clicquot Champagne. The entry implied a popular vote process, and entrants jumped on board via their social networks to solicit support for their entry. A brilliant move by NBR and by Veuve Clicquot – to motivate its audience to leverage their social networks to promote the 40th Birthday. Cheers from here for the idea!

But the story does not end so well for National Business Review (or Veuve Clicquot). After one particular entrant appeared to run away with the popular vote, NBR indicated it would take the top ten voted entries and have a judging panel choose a winner. Fair enough except… NBR did not make this clear to the entrants in advance.

What is one of the most important elements of a social media strategy? TRANSPARENCY. And this is where NBR failed.

The fallout is beginning to reach a fevered pitch in New Zealand as bloggers and mainstream media are now berating NBR for its lack of transparency. True to the nature of social media, the court of public opinion is speaking out and it’s not pretty. A few comments from blogging community:

My message to the National Business Review is that you have lost something infinitely more valuable than my subscription. You have lost both my respect and my trust. That is hard to do, and even harder to undo.”

“I cannot put up with a tawdry run competition which had the entire blogging and related Facebook communities, engaging and participating. The amping up of the competition to boost their online stats for advertisers. Then the invoking of the most pitiful of terms and conditions…”

“Quite sim­ply NBR and Veuve Clic­quot can no longer be trusted as either a source for news or as a decent lux­ury brand when they bla­tantly make up rules as they go along…”

“Who can trust the National Business Review? …it seemed that while the NBR were happy enough to lead people on with it, they were only doing so to milk as much attention and traffic to their website as possible.”

The postings continue and now a dedicated Facebook page has been created as a result of the situation, with further comments propogating throughout.

Do you suppose this was the result that NBR anticipated when it launched the campaign? NO. Could this have been avoided? YES.

NBR failed the transparency test when it built the campaign. If there is one thing we learned from the TGI Friday’s “Woody” campaign of 2009, it’s that you must set clear expectations and be able to deliver upon those expectations. It took TGI Friday’s 10 days to fix their redemption mistake, but they made good on EVERY promise… even though it cost them a few extra $$ along the way.

NBR and Veuve Clicquot opened the social media door when they created the campaign. The best move they can make now is to create extra space on the podium, include the popular vote winner and celebrate. Maybe next time they will plan their social media strategy more thoroughly, and make sure that the rule of TRANSPARENCY is heeded.

What failed social media campaigns have you experienced? How did they fail you?

EDIT - Five days after the social media eruption occurred, NBR posted this apology and awarded the popular vote winner a grand prize as well. A graceful apology with a bit of humor, it is interesting that NBR states it did not intend to “compromise transparency.” No doubt a lesson learned by NBR in how to properly engage in the social media environment. 

 

Dr. Colin N. Clarke is a senior strategist for The Flint Group who studies how and why people choose to consume information. Follow him on Twitter @colinnclarke or on Facebook at Facebook.com/cnclarke.

Get Your Social Media Operations Act Together

By Josh Lysne, July 28, 2010 | Comments

When it comes to creating a social media strategy, there is one, often overlooked piece of the puzzle that falls through the cracks. The who is doing what piece of the puzzle.

I work with clients to create communication plans and digital strategies that usually include some form of social media. I often get an objection when the social elements of the program are introduced. Something along the line of “we tried a blog but it wasn’t a success” or “we have a Facebook page, but it isn’t doing anything for our business.”

Who’s Doing What?

Digging deeper into the failure, many times it is because the business did not understand who is doing what. The blog was a failure because posts were not written on a regular basis. The Facebook page was a failure because they were not engaging their audience, they were just collecting names. As my colleague Jay Baer preaches, social media is not about collecting names, it is about activating your fans. That can only happen if you know who is doing what.

It can get complex depending on the size of your social media program, but here are some tips to help make sure you’re managing social operations appropriately:

  • If you are blogging, create an editorial calendar. You don’t need to know the what, just the who and when.
  • Again with the blogging, make sure your blogger or bloggers want to do it, if they are forced into it, you won’t get your posts on time.
  • If you have a Twitter account, set up a CoTweet account to help manage interactions, and define who is responsible for interaction.
  • If someone asks a question in a social space, make sure you have an expert on hand that can answer the question if it gets too technical for the day-to-day social listener.
  • If you are being badgered by someone that continues to post off-topic or negative comments in your space, what is the plan to engage them, and who is going to do it?
  • If you have a Facebook page, know who is responsible for engagement. Who is responsible for adding content? Photos? Videos? It might be different people for each task.
  • Who is monitoring social spaces where you don’t currently have outpost? There are tons of free and paid tools out there that help you to monitor the conversations taking place.

Take a look at the Social Media Responsibilities Worksheet we use at the Flint Group. Hopefully it will help you figure out who is doing what.

Social Media Responsibilities Worksheet

Social Media Policy? Do you have a tradeshow policy or a phone conversation policy?

By Andy Reierson, June 30, 2010 | Comments

Social media usage by businesses in Fargo, Duluth, St. Cloud, Grand Forks and Anchorage is increasing everyday and rightfully so. It’s a great way to connect and engage customers and prospects. And having a solid strategy to do so will allow you to move the needle and help you reach your goals and objectives for your social media program and your business.

With this increase in usage, however, HR directors are scrambling to govern social media activities by employees. This has led to companies large and small creating social media policies for their employees.

Mike Volpe from Hubspot takes a different look at social media policy development in his post Why Social Media Policy is Stupid. In his post Mike states “… the best “policy” is to hire smart people, give them the right coaching and training, set the correct culture around customer interaction, and then punish those who misbehave.” Although we have a social media policy for employees at Flint Group and have helped many clients develop social media strategies and social media policies, I kind of agree with him.

So what do you think, do businesses need a social media policy?