Comments on: Social Media Policy? Do you have a tradeshow policy or a phone conversation policy?

By: Andy Reierson

Andy Reierson — Tue, 06 Jul 2010 14:02:53 +0000

Thanks for the comment Mike! Your post offered a great new perspective on social media policy and got my head racing.

By: Mike Volpe

Mike Volpe — Thu, 01 Jul 2010 13:53:34 +0000

Thanks for mentioning my post! I think the comments and debate have been really interesting. For anyone who wants to see the original post, the link is here: http://blog.hubspot.com/blog/tabid/6307/bid/615...

By: Andy Reierson

Andy Reierson — Thu, 01 Jul 2010 03:51:25 +0000

Great points Libby. I think a lot of this stems from social media being relatively new to organizations, so they haven't yet figured out how to handle the unexpected. A good policy should be looked at as a way to define gray areas, but not as a way to make up for a lack of common sense. Thanks for the great questions

By: libbyjuju

libbyjuju — Wed, 30 Jun 2010 21:21:10 +0000

All the guidelines in the world won't fix a disgruntled employee's complaints, or make a dumb employee smart. But…they remind everyone to use common sense. That no matter how frustrated you are, it's not okay to post, “OMG SOME PEOPLE ARE IDIOTS” from your Blackberry as you leave a client meeting.

Plus it opens lines of communication about grey areas. If I want to write a personal blog post under my own name about a campaign, is that acceptable as long as I don't give confidential information? Is it okay if I use my personal Twitter account for networking? A policy makes it acceptable (encouraged?) to ask these questions when the ideas might otherwise be dropped.